Guarantee & Returns
We have been offering SE Asian Art, through our website, for many years and are proud of the reputation we have developed for fair and honest listings. However, if for any reason, whatsoever, you are unhappy with your purchase please just let us know and upon return, we will provide a full refund. We want you to be 100% happy with your purchase.
Where a piece exhibits sign of wear, damage and/or repair we will try to highlight that in our listings. We are also always happy to provide high resolution images of any piece so that you can zoom in and really see it’s detail and patina. If you are unsure of any aspect of a piece please just let us know.
Our Customer Service mission is to delight you with both our products and service. We strive to ensure every customer because a long-term, repeat customer. The Testimonials on Our Customers page, we hope reflect that.
We genuinely hope that all purchases delight.
However, if they do not, regardless of reason, we will refund all orders upon receipt of the unwanted item. Just notify us within 14 days of receiving your order that you wish to make a return and send the piece back to us with 30 days of delivery.
All goods should be returned in their original condition and ideally in their original packaging. Returns outside of the 14 and 30 day timeframes will be accepted at our own discretion and may only be refunded as an online store credit.
We recommend that any returns include a tracking number, insurance and are confirmed as a Returns shipment (International shipments only).