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ORDERING & PAYMENTS POLICY

Placing Orders

You can place your order on our website or by emailing us at customer.services@hdasianart.com. When placing an order a valid phone number or email address is required so that we can contact you if there is a question or update about your order.

Without this information we may not be able to fulfill your order. We accept, Visa, MasterCard, American Express and cheques (sent to our Head Office address – see Contact us). In addition, you can also pay for orders using Google Checkout.

When you submit your order, we will confirm your account information and reserve the funds necessary to complete the purchase. We will prepare your order for shipping and accept payment. In general, orders are shipped via Royal Mail or DHL within 24 hours of order placement. Learn more about Shipping and Delivery.

We partner with artisans from remote communities throughout Southeast Asia. As such, we cannot guarantee the availability of out-of-stock items. However, we work closely with all of our artisan partners to ensure that through long-term, stable commitments of requirements our inventory is constantly being updated and replenished. Please Contact Us if the particular item you are searching for appears to be unavailable.

Order Status

After placing an order, you will see a confirmation screen that includes your order number. You will also receive a confirmation email that includes an order summary. If you created an account, you can log in and check the status of your Order by selecting ‘My Orders’ from the ‘My Account’ screen.

If you have received damaged or defective merchandise please follow our Returns Policy to resolve. You will need your order number for reference, which is included in the order summary and order shipment emails we send. If you created an account, you can find the order number on the View Order History page.